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ITIC 2019 Global Server Hardware, Server OS Reliability Survey

ITIC 2019 Global Server Hardware, Server OS Reliability Survey

Published by: Research Desk Released: Nov 08, 2019
  • ITIC’s annual Hardware and Server OS Reliability survey polled over 1,000 global businesses from November 2018 through January 2019.
  • The Web-based survey included multiple choice questions and one Essay question.
    • ITIC’s 2019 Reliability surveyfocus:Server and OS reliability/uptime
    • External factors impacting server reliability (e.g. security breaches; user carelessness)
    • Top causes of unplanned downtime for servers, OS and amp; virtualization
    • Customer satisfaction with vendor service andsupport
    • New questions focusing on: Server and OS Availability and Downtime as a result of Server hardware component failures
  • ITIC also conducted separate surveys detailing the latest Annual Cost of Hourly Downtime; Downtime Costs by Vertical Market segments and Minimum Uptime and Reliability requirements and the impact of Securitybreaches.
  • The survey was independent; No Vendor Sponsorship
  • ITIC analysts again conducted two dozen, in-depth first person customer interviews to validate the updated Web surveyresponses.
  • Approximately 67% of respondents hailed from North America; 33% were interna­tional customers
  • All market sectors were represented: SMBs = 32%; SMEs = 26% and Enterprises = 43% ofrespondents
  • Survey respondents hailed from 22 vertical markets and amp; 23countries

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