Customer Relationship Management Whitepapers

Reducing Costs in Service Centers A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media,can support resolvin...

Customer experience — often the frontend of a mobile, web or business application — is one of the most important metrics for success. It relies on layers of interconnected technologies that work t...

Content that uses emotive language performs nearly twice as well as purely factual content. And when brands use emotional appeal to create a connection with customers, it separates them from their com...

Looking to improve your CX? How about starting with your content? Studies show that content has a huge impact on your customers’ experiences with your brand. In our new guide, we explore how to b...

There are multiple reasons why states and localities turn to overtime to get necessary work accomplished. These include unanticipated events such as blizzards or floods, high turnover that results in ...

There are multiple reasons why states and localities turn to overtime to get necessary work accomplished. These include unanticipated events such as blizzards or floods, high turnover that results in ...

See how MarketSource, a large managed staffing firm and UKG customer, was recently highlighted in a study conducted by Constellation Research, a Silicon Valley-based technology research and analyst fi...

Discover how to deliver an exceptional customer experience (CX) that positions you to win and keep more customers. Read the Customer Experience Playbook to explore the trends that are shaping custom...

Découvrez six bonnes pratiques utilisées par les leaders du service client pour traiter instantanément les demandes courantes des clients lorsque l’imprévu se produit. Découvrez comment : G�...

Across every industry, many of the world's best and fastest-growing brands are using Adobe Experience Manager to deliver personalised content accurately and on time. Why should the target audience ...